REFUNDS
Refund Policy
At Feminiva Ng, customer satisfaction is our priority. If for any reason you are not completely satisfied with your purchase or have another valid reason to request a refund, we’re here to help. Please review our refund policy below:
30-Day Refund Policy
We offer a 30-day refund policy for all eligible purchases. This means you can request a refund within 30 days from the date of purchase. After 30 days, we regret that we cannot process any refunds.
Eligibility for Refunds
To qualify for a refund:
1. The product must be unused, unopened, and in its original packaging (if applicable).
2. Proof of purchase, such as your order confirmation email or receipt, is required.
3. Refund requests must be submitted within 30 days of the purchase date.
Kindly note that refunds can only be processed if approved by the company.
Non-Refundable Items
Certain items are non-refundable, including:
• Products that have been opened or used.
• Digital products or downloads.
• Discounted or clearance items, unless they are defective.
How to Request a Refund
To request a refund:
1. Contact us at 09161843500
2. Provide your order number and details of your request.
3. Ship the item back to us (if required) within 7 days of approval, at your expense, unless the item is defective or we made an error.
Processing Refunds
• Approved refunds will be processed within [7–14] business days.
• Refunds will be issued to your original payment method.
• If you paid via a third-party payment platform, additional processing times may apply.
Disclaimers
• Refunds requested after 30 days will not be honored.
• We reserve the right to deny a refund if the return does not meet our policy requirements.
If you have any questions about our refund policy, feel free to contact us on WhatsApp 09161843500. We’re here to assist you!
Feminiva Team